FAQ

Below are concise answers to frequent questions about Yankee Candle, our products, U.S. shipping, returns, payments, and privacy choices.

If your question is not covered, our support team can help.

What is the main product category?

Yankee Candle focuses on scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories such as holders, shades, toppers, and tools, including items for everyday fragrance, seasonal use, gifts, vehicles, and candle accessories.

Where can orders be delivered?

We deliver only within the United States. International delivery is not available under the current shipping policy.

Will I receive tracking?

Yes. After the order ships, tracking information is provided so you can monitor the shipment.

What are the timing standards?

Processing takes 1?2 business days. Once shipped, standard transit usually takes 4?6 business days.

What if I change my mind?

A no-reason return may be requested within 30 days after delivery. Exchanges are also supported. Approved no-reason return shipping is paid by the merchant.

What if the item is damaged or wrong?

Contact us promptly. For damaged, defective, incorrect, or missing items, merchant-paid return shipping applies and the non-returnable categories do not reduce your consumer rights.

What cards and currency do you support?

Payments are processed in USD. Supported card brands include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

How can I reach customer care?

Contact Yankee Candle at Support@yenklvecandle.shop or (562) 475-3495. Our address is 8950 Helmick Rd, Monmouth, Oregon, 97361, United States; support hours are Monday to Friday, 9:00 AM?5:00 PM (America/Chicago).